Every emergency call gets booked, not missed.
A Voctis voice agent answers calls for your plumbing, HVAC or electrical business, triages the job, and books it straight into your technician's schedule — 24/7.
71%
of homeowners call the next available business when a job goes to voicemail.
Emergencies happen after hours
Burst pipes and outages don't wait for business hours — and neither do your competitors.
Techs can't answer while on a job
A technician mid-repair can't also be triaging the next incoming call.
Under-triaged jobs waste a truck roll
Without the right questions upfront, a tech shows up without the right parts or context.
Sources: home-services call-response benchmarks; field-service dispatch studies, 2025.
Hear your Voctis agent handle a real home services conversation.
Customer · Emergency job
🔧What lands in dispatch
Fills in live as the conversation happens — exactly what your crew sees.
A voice agent that never clocks out.
Answers
Picks up every time
Every call is answered in your business's name, day or night, weekends included.
Qualifies
Triages the job
Issue type, urgency, address and access details — captured before dispatch.
Books
Schedules or dispatches
Books a slot or dispatches an emergency job straight to the right technician.
Follows up
Confirms & updates
Sends ETA updates and confirmations so customers aren't left guessing.
You've tried the rest. This actually delivers.
vs. voicemail
The customer leaves a message and calls the next business while they wait.
The job is triaged and booked while the customer is still on the phone.
vs. a call center
A generic agent takes a message with no knowledge of your service area or crew.
Knows your service area, job types and technician availability.
vs. hiring a dispatcher
Covers business hours, one call at a time.
Covers nights, weekends and simultaneous calls, for a fraction of a salary.
You don't manage it. But you see everything.
No dashboard to babysit, no settings to learn.
Jobs land in your schedule
Booked and dispatched jobs sync straight to the calendar or field-service software you use.
Every call, recorded
A full transcript and recording of every customer call.
A weekly rundown
Calls answered, jobs booked, after-hours emergencies caught — sent to your inbox.
Emergencies flagged instantly
A true emergency pings the on-call technician right away.
We build it, run it, and keep it tuned.
Discovery call
~15 minutes
We learn your services, service area, and dispatch rules.
We build & connect it
Done for you
Configured for your business and connected to your scheduling or field-service tool.
It answers & books
24/7
Your dispatch agent goes live and starts handling real customer calls.
Ongoing tuning
We monitor it
We refine triage questions as your services and crew change.
Sized to your call volume. Priced on a quick call.
Let's talk
Covers typical call volume for one crew, connected to one scheduling system. Higher volume and multi-crew quoted on the call.
- ✓24/7 emergency triage
- ✓Job booking & dispatch sync
- ✓Weekly performance digest
- ✓Emergency alerts
- ✓Cancel any month
Questions before you start
A voice agent that answers calls for your home-services business, triages the job, and books or dispatches it directly into your schedule.
An answering service takes a message. Voctis triages the job by urgency and books or dispatches it immediately.
Plumbing, HVAC, electrical, garage door, pest control, and other trades that take emergency and scheduled service calls.
No — setup, connection to your scheduling tool, and ongoing tuning are handled for you.
Call data is encrypted in transit and at rest, with access limited to your team and Voctis support.
Your phone is ringing.
See what your customers will hear, or book a 15-minute call and we'll map it to your business.